Refund & Cancellation Policy

The Platform operates on a prepaid credit system. Credits are digital goods consumed upon use within the Platform. Due to the nature of digital content delivery:

We may issue refunds in the following circumstances:

• Unused credits: If you request a refund within 14 days of purchase and have not used any credits from the purchase, you are eligible for a full refund in accordance with EU consumer protection law;
• Technical errors: If a technical error caused duplicate charges or incorrect billing amounts;
• Service unavailability: If the Platform was unavailable for an extended period and credits were deducted during that time.

Refunds will not be issued for:

• Credits that have already been used (messages sent, tasks completed);
• Dissatisfaction with AI-generated responses or content;
• Account suspension or termination due to policy violations;
• Voluntary account deletion after credits were consumed;
• Changes to pricing or credit value after purchase (purchases are honored at the original rate).

Under EU consumer protection law (Directive 2011/83/EU), you have a 14-day right of withdrawal from the date of purchase. However, by using credits on the Platform, you expressly consent to the immediate provision of digital content and acknowledge that this waives your right of withdrawal for the used credits.

Unused credit balances from a purchase remain eligible for refund within the 14-day withdrawal period.

If you have an active subscription:

• You may cancel at any time. Cancellation takes effect at the end of the current billing period;
• You retain access to subscription benefits until the end of the paid period;
• Unused monthly credits do not carry over after cancellation;
• No partial refunds are issued for unused time within a billing period.

We strongly encourage you to contact us directly before filing a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in:

• Immediate suspension of your account;
• Loss of all remaining credit balance;
• Permanent ban from the Platform.

We will cooperate with payment processors to resolve disputes fairly. If a chargeback is found to be fraudulent, we reserve the right to pursue legal remedies.

To request a refund, email us at:

Please include:

• Your account email address;
• Date and amount of the purchase;
• Reason for the refund request.

We aim to process all refund requests within 7 business days. Approved refunds will be credited back to the original payment method within 5–10 business days, depending on your bank.